Cinedeck is proud of our reputation for making great products and will continue providing support including software updates and replacement parts, for three years after model discontinuation. This allows you to keep your systems active for many years, enhancing return on investment.
While Cinedeck try to maintain a working inventory of replacement parts for on-going service and preventive maintenance beyond the three-year support window, maintaining this inventory isn’t always possible. In cases where required parts and/or service are no longer available, we can refer you to sales who will work with you to provide a product migration strategy.
If you have a question about whether a product is discontinued, or to determine if it’s still eligible for service, please contact Cinedeck Support.
Cinedeck RX3G & MX: will continue to have software updates and hardware support along with Cinedeck ZX series.
New features like File-based Insert Edit are available with a valid support contract.
Cinedeck EX, RXB, and RXC: will continue to have hardware support where possible.